YOUR FEEDBACK ABOUT THE REVOLUT CONCIERGE SERVICE
We are very proud of the Revolut Concierge service – we continue to lead the industry with our quality of replies and response times. All requests are managed by humans; we currently have 17 concierge experts on hand to help you out 24/7 from our London and Australia offices.
Other concierges boast that they will acknowledge your concierge request within 3 hours – well we don’t believe that’s good enough! On average it takes less than 2 minutes for you to receive an email acknowledging that your request has been received, viewed, loaded into our system and allocated to an expert to start working on. We close 30% of requests within 10 minutes, over 60% within 3 hours and 99% within 1 business day. In the same time it takes other concierges to acknowledge your request for a restaurant reservation, with us you should be booked in, sitting down, and enjoying the dinner we have organised for you.
We openly publish our feedback as we are proud of what you are saying about us. We read, reply and discuss every piece of feedback you submit and use it to constantly improve the service.
You can see below what you are saying about us; we don’t hide or delete any comments, You can see real-time graphs of our performance based on three metrics that you told us are important to you; speed of reply, quality of reply, and the suggested venues we put forwards plus. You can also read the comments you leave us.
WHO IS YOUR FAVOURITE CONCIERGE?
Everyone has a favourite, from films, songs to flavour of ice-cream. Below you can see who your favourite concierge has been for the last month, based on the amount of positive feedback.